Getting Social Customer Service Right the First Time tips at http://t.co/szero44f FYI @BestBuy @VirginAmerica are grt case studies for this!
October 11, 2012
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Getting Social Customer Service Right the First Time | Social Media Today
First contact resolution is a key element in successfully achieving customer satisfaction through your social channels. Delivering effective social customer service means you should be able to resolve the customer's inquiry in the fewest number of steps possible - and on the channel in which they choose to contact you on.