How to Deal With Antagonistic Members in your online community at http://t.co/OlRwMHYf #socialmedia (Edit is the worst IMHO)
February 16, 2013
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How to Deal With Antagonistic Members | Ning's Official Blog on Social Networking Sites
Many community managers are either too slow or too fast to remove antagonistic members. They either remove the antagonistic member without fully realizing the role this individual plays within the community, or they spend copious amounts of time trying to convert the antagonist into a happy member.