How to make your emails less insulting at http://t.co/lnIj5MVQ from @CNN
September 28, 2012
Advertising
What makes emails ineffective, and even insulting - CBS News
(MoneyWatch) Anyone who has sent an impulsive, emotional email to a co-worker or (worse) a manager knows the danger that email poses. It's both immediate and impersonal, since you can say things in a written message that are harder to to say face-to-face.